|~Frequently Asked Questions~|
1. Can I safely send my credit card and checking account details over the Internet? SpankThatBrat.com has set up an alliance with NetBilling, a company specialized in Internet credit card and "ECheck" handling. The subscription form is a COMPLETELY secure form. This means your data will be scrambled BEFORE it even leaves your computer and can only be deciphered by the predestinated receiving computer. It can not be read by anyone or anything except NetBilling's system.
2. How will I know I can safely join? Many people have second thoughts about making payments on the Internet, simply because it is hard to establish if the site really offers what it says it will, and since it is hard to be sure if the site will still be there tomorrow. In an effort to make sure your money and information is safe, we have teamed up with NetBilling, a specialized company that handles the credit card and online check payments.
3. What information will show up on my credit card bill or my checking account statement? If you sign up online your credit card will show a billing by Retro Digest. If you sign by online check your statement will show a debit to Retro Digest.
4. How do I cancel, and what control do I have over my Membership? Great Question!! It's easy to cancel/discontinue your membership at ANY time. You have full and total control. Simply follow this link:
If you are having troubles with this link, you can ALWAYS write me at firstname.lastname@example.org . On top of that, you can expect a response in less than 24 hours, if you do not receive a response (maybe because of the spam filters, or a mistyping) PLEASE write me at email@example.com as I am sure that at least one of my e-mail addresses will get your message, thank you for your patience)
To cancel your paypal subscription, please note these instructions from Paypal:
How do I cancel a paypal subscription?
can cancel a subscription up until the day of the next scheduled
payment. Remember, this cancels all future scheduled payments for that
5. Can I use other forms of payment? Yes. If you follow the links to the "Other Ways to Pay" you will be given the option to pay for your membership by mail, Paypal or "Auto Check."
6. Do you have a Customer Service phone number. How else can I contact you? Unlike many other online membership sites, if you have a problem that can not be answered or is not solved online you can talk to a "real live person". Our customer service phone number is 714-998-7958. The best time to call is between and weekdays, Eastern Standard Time. We also have live online support that you access where ever you see the button (one is located above). This is a "real person" not automated responses from a computer database.
7. When do I get my password? You choose your username and password before you even sign-up! After you have completed the online subscription form, and you are approved, a receipt is shown on the page (which you should save) and a link is provided to immediately start using your membership. This may take a few minutes, please be patient. You will receive both an on screen and an e-mail acknowledgement of your payment.
8. What kind of updates do you do and how often are the done? We do continuous updates throughout the month. We guarantee no less than one full video and photo shoot per week, typically in three or four 3-5 minute segments.
9. Will I receive anything via normal (snail) mail? No. SpankThatBrat.com is an entirely Internet based operation. All information you need is forwarded to you via e-mail only.
10. What is
your policy on privacy of member information?
does not store any of your credit card/check processing information,
that information is protected and stored by
SpankThatBrat.com is based in
11. How will I know what to do after I join? After you have completed the online subscription form, and you are approved, a receipt is shown on the page (which you should save) and a link is provided to immediately start using your membership!
12. What if I have any more questions? You can e-mail me us at (send mail) or call us at 714-998-7958